Setting it in progress makes no sense, I don't pay attention to that. I check the report, garner the situation, check for information and if I deem it worthy of a slay, I mark it as finished. I don't mean to "Snag" it, they just get solved quickly. Marking them in-progress sure looks nice, but it doesn't change the end result. I guess it could help if only one report was set, not all.
